Terms & Conditions
Booking & Payments:
1.All packages are subject to availability at the time of booking.
2.Full payment is required at the time of booking to confirm your reservation.
3.Prices mentioned are exclusive of taxes and other charges unless stated otherwise.
Rates are subject to change without prior notice.
Cancellation & Refunds:
1.Cancellations made more than 48 hours before the scheduled check-in time are eligible for a full refund.
2.Cancellations made within 48 hours of check-in will incur a 50% cancellation fee.
No refunds will be issued for cancellations made on the day of check-in.
3.Refunds, where applicable, will be processed within 7-10 working days.
Check-In & Check-Out:
1.Check-in time for all packages begins at 10:00 AM.
2.Check-out time is strictly at 6:00 PM for day packages.
3.Late check-outs may incur additional charges and are subject to availability.
Use of Facilities:
1.Access to all facilities, including the swimming pool, gym, and indoor/outdoor games, is included in the package.
2.Add-ons such as lunch, snooker, billiards, and squash are available at an additional cost.
3.Guests are required to adhere to safety guidelines and respect other guests while using Club Eden’s facilities.
4.Club Eden reserves the right to restrict access to certain facilities for maintenance or safety reasons.
Personal Belongings:
1.Club Eden is not responsible for the loss or damage of any personal belongings during your stay.
2.Guests are advised to secure their valuables in the provided lockers or with them at all times.
Conduct:
1. Guests are expected to conduct themselves in a manner that respects the peace and privacy of other guests.
2.Any damage to Club Eden property caused by the guest will be charged to the guest’s account.
Children & Pets:
1.Children must be supervised by an adult at all times, especially in the swimming pool and play areas.
2.Pets are not allowed on the premises unless specified in advance and subject to additional terms.
Health & Safety:
1.Guests are responsible for their own health and safety during their stay.
2.Club Eden reserves the right to refuse service or entry to any guest who poses a risk to the health and safety of others.
Force Majeure:
Club Eden is not liable for any delays, interruptions, or cancellation of services due to circumstances beyond our control (e.g., natural disasters, strikes, pandemics).
Amendments:
Club Eden reserves the right to amend these terms and conditions at any time without prior notice.Guests will be informed of any significant changes at the time of booking or check-in.
By booking a package at Club Eden, you agree to comply with these terms and conditions. For any queries or further clarification, please contact our team.